How does a door opening work?
Door that just closed behind you
If the door is not locked with the key, only the latch holds it. It usually opens without damaging the lock. Everything is explained on our locked out page.
Door locked with the key
A door locked with a security cylinder takes more work. Depending on the model, the cylinder may have to be drilled or extracted. In that case, we replace it so you can lock your home again the same evening.
Lost or stolen keys
If your keys were stolen with your ID, someone may know your address. Have the cylinder changed: see lock replacement.
We check that it is your home
Before opening, we ask for ID or a document proving your address (lease, utility bill, official letter). It protects you and your neighbours.